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Posted On 04/09/2019

Technical Operations Engineer

  Boku Inc
  Mumbai, IN |  
  Years  |  

We are hiring in India region because this role needs to communicate with business customers in Asia and Europe. The candidate must not be shy, must be able to have technical business conversations with businesses from around the word. Mastery of English is essential and ability to speak clearly, concisely, and accurately is very important. We need people who understand technology, web sites, mobile commerce, but we require less specific hands-on technical skills like we do for NOC team. Therefore it is very important that the candidate went through some technical education like computer science, but we will ask less questions about their Linux or mysql Skills. ResponsibilitiesResearch and identify solutions to integration issues. Diagnose and troubleshoot technical issues, including account and service setup. Ask customers targeted questions to quickly understand the root of the problem. Track issues through to resolution within agreed service levels and time limits. Talk clients through a series of actions either by phone, email or chat until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers. Refer to internal documentation and systems to provide accurate information and solutions. Ensure all issues are properly logged and tracked. Prioritize and manage several open issues at one time, including handling multiple customer issues per day. Follow up with clients to ensure their integration is fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge of the form of notes and manuals. Maintain professional, jovial relationships with clients. Become a subject matter expert on client products and services. RequirementsMust know API - if not able to discuss api’s technically, candidate is not going to work. We are not going to train anybody on this topic - they have to come with the knowledge.

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